FAQs
What are Lucky Aura Competitions all about?
Founded in 2025, Lucky Aura Competitions was created with a simple mission: to bring people together through fun, excitement, and the chance to win products they’ve been wanting to try. We focus on trending beauty items and stylish accessories – carefully curated to reflect what’s hot right now. Most importantly, every beauty product we offer is 100% cruelty-free, because we believe beauty should never come at the expense of kindness.
Who can enter a competition?
All participants must be 18 years or older and live in the United Kingdom. Unfortunately, we’re not able to accept entries from outside the UK or from anyone under 18 – but if you do meet the criteria, you’re all set to join the fun!
How do I enter a competition?
To enter a competition, simply click on the one you’d like to join. Carefully read and answer the question – only correct answers will be entered into the draw, though all entries will be charged. Then, proceed to checkout. Once your entry is confirmed, you’ll receive a confirmation email, and you can view your order anytime in ‘My Account’.
For Instant Win competitions, you’ll find out right away if you’ve won – just check ‘My Instant Wins’. Winners will also receive an email, so don’t forget to check your spam folder. For scheduled Prize Draws, winners will be contacted after the competition closes.
To enter for free by post, please follow the instructions here. Once your entry is received, you’ll get a confirmation email, which is also visible in ‘My Account’. If your postal entry wins an Instant Win prize, you’ll be notified by email and it will appear under ‘My Instant Wins’. For regular Prize Draws, winners will be contacted after the competition has closed.
Is there an entry fee?
If you’re entering through our website, an entry fee applies – this will always be clearly stated on each competition page. Prefer a free option? No problem! We also offer a free postal entry method. Just click here for all the information on how to enter for free.
How are the winners selected?
In Instant Win competitions, prizes are pre-assigned to ticket numbers. All qualifying entries receive a randomly generated ticket number at checkout. If your ticket number matches a prize, you win that prize!
For Prize Draw competitions, a random entry is selected from all qualifying entries using the Google Random Number Generator.
For postal entries, it works exactly the same! Once your entry is added to our system, a random ticket number is assigned to every qualifying postal entry.
How will I know if I've won a prize?
For Instant Win competitions, you’ll find out if you’ve won by checking ‘My Instant Wins’ in your ‘My Account’ section after you purchase your ticket(s). You’ll also receive an email notification – don’t forget to check your spam folder!
For scheduled Prize Draws, winners will be contacted via email once the draw has taken place.
If you entered by post, you’ll receive an email confirmation when your entry has been processed. You can then check your entry in ‘My Account’, and if you win, you’ll be notified by email – no matter which type of competition you entered.
How do I claim my prize?
We’ll get in touch via email, so make sure your email address is correct and up to date. We’ll just need to confirm that you’re 18 or over (as per our terms and conditions) and double-check your delivery details. Once that’s done, your prize will be on its way – and don’t worry, postage is on us!
We will never send you links to outside our website or ask for your bank details over email. Please stay safe and make sure you’re replying only to our official email (hello@luckyaura.info).
Why didn't I receive a ticket number after I bought a ticket?
Only qualifying entries will be entered into the draw and receive a ticket number. If you didn’t receive a ticket number, it may be because the question on the competition page was answered incorrectly. Please ensure you’ve read the terms and conditions and submitted the correct answer to qualify. If you’d like, you’re welcome to try again by purchasing another online entry or sending another postal entry.
What payment methods do you accept?
We accept card payments, Apple Pay, and Google Pay.
Are my payment details secure?
We have integrated our website with one of the most secure and trusted payment systems available. We have ensured that our payment system complies with the highest standards of card data security (PCI DSS), ensuring that all customer records and transactions are fully protected. Your privacy and security are our top priority every time you make a purchase.
Can I get a refund on my entry?
All entries are final and non-refundable, so please double-check the competition you’re entering and the number of tickets before purchasing.
Is this gambling?
At Lucky Aura Competitions, we are committed to providing fun and exciting competitions for our community. While our competitions involve entry fees and prizes, they are designed for entertainment and are not considered gambling.
We encourage all participants to enjoy our competitions responsibly:
–Only enter if you can afford to do so.
–Set yourself limits on how often and how much you participate.
If you ever feel that participation is becoming more than just entertainment, we recommend taking a break and seeking advice. Support and resources are available through organisations such as GambleAware or your local responsible gaming support services.
How can I contact customer support?
For inquiries, feel free to email us at hello@luckyaura.info. Alternatively, you can reach us by filling out the ‘Contact Us’ form on our website.
Step by Step: How It Works
First, choose the competition you’d like to enter and make sure to read the full description carefully before proceeding!
Next, select your tickets, take care with your answer to our question, and complete your entry at checkout – or enter free by post.
Lastly, you’ll receive an email with your ticket number(s), and you can also view them anytime in ‘My Account’.